Help! I have questions...
CDs, buttons, wristbands, and other small items are shipped inside of appropriately sized bubble mailers. Orders that include t-shirts or hoodies will be shipped inside of a poly-mailer bag.
Posters are rolled and packed in cardboard tubes. Vinyl records are packed in sturdy cardboard boxes. Mugs are wrapped in bubble wrap and shipped in sturdy boxes.
To save paper, we do not include invoices in orders. Instead, a packing list is printed on the shipping label on the front of the package.
Can I add/remove/edit an item in my order after it's been placed?
We cannot add or remove items from an order once it has been placed. To edit an order in any way, we will need to cancel the entire order and have you re-place it. To cancel an order for editing purposes, e-mail us at firstname.lastname@example.org.
How long will it take my order to ship?
We ship out orders every afternoon, Monday through Friday, excluding American holidays. Your order will usually ship out the day after it was placed, unless it contains a pre-order item. If your order contains a pre-order item, it will not ship until the pre-ordered item is released.