You offer 2 Day Air Shipping- how does that work? Is it really only two days?
Two Day Shipping means two business days- holidays and weekends do not count in that timeline. Meaning that if you order on Thursday before 5pm, it will be delivered the following Monday.
How do I qualify for 2 Day Air Shipping?
Simply select the appropriate shipping option during checkout! Please note that in order to qualify for 2 Day Air, you must place your order by 5pm EST. Orders placed after 5pm EST will not be processed until the following business day.
What if there's a pre-order/backorder item I want to have shipped/to order with items being shipped via 2 Day?
We strongly advise against ordering any pre-order/backorder items alongside in stock merch you'd like to have shipped via 2 Day Air. As our system does not process orders until all items are available, your entire order will not ship until the pre-order/backorder items are available. At that time, your enitre order will ship together via 2 Day Air. Which, if that's what you want, fantastic! But we recommend planning your orders accordingly by placing a second order for the pre-order items via normal mail and the remaining items via 2 Day Air.
I live outside of the United States. Can I get my items via 2 Day Air?
DFTBA now offers expedited international shipping anywhere in the world. For our Canadian customers, select UPS Standard at checkout. Your shipment will arrive in 2-7 business days and include tracking! For customers outside the U.S. and Canada, select UPS Worldwide Expedited at checkout. Your shipment will arrive in 3-6 business days and also include tracking.
The shipping charge in my cart is different from the shipping charge in PayPal. Why?
PayPal does this funny thing where they think they know what we want to charge customers for shipping. This means that as soon as you either log in to PayPal or enter your information on their site, they ping your IP to find out where you are and the shipping they display changes based on that info. Fortunately, we are able to override this. Once you've entered your information in PayPal (either by logging in or through guest checkout- either way it is through PayPal), you'll be returned to DFTBA where your shipping charge will display properly again and you will only be charged what is on the final page before you click "complete order".
Where is my order?
If you ordered an item but have not yet received a shipping notification, there are a couple of things you'll want to check before emailing us:
- Is your item a pre-order or on backorder? Check the product page to see if the item you ordered is part of a pre-order, or is possibly on backorder at the moment. If you ordered anything else alongside a pre-order or backorder item, or multiple pre-order/backorder items together, it will be shipped when the last product is available.
- Did the shipment email get sent to spam? Some email clients get picky, and an automated email like the one from our servers can get caught and put into spam.
If you live in the contiguous United States, shipping generally takes 7-10 business days. Orders traveling to Hawaii and Alaska can take anywhere from 14-24 business days. International orders can take anywhere from 2-8 weeks, depending on your location.
Unfortunately, delays can happen from time to time that are simply out of our hands. Please be patient and try contacting your postal or customs office to see if they have it.
If your order does not arrive within the above specified timeframes, email firstname.lastname@example.org.
How will my order be shipped/is there an invoice included?
CDs, buttons, wristbands, and other small items are shipped inside of appropriately sized bubble mailers.
Posters are rolled and packed in cardboard tubes. Vinyl records are packed in sturdy cardboard boxes. Mugs are wrapped in bubble wrap and shipped in sturdy boxes.
To save paper, we do not include invoices in orders. Instead, a packing list is printed on the shipping label on the front of the package.
How long will it take my order to ship?
We ship out orders every afternoon, Monday through Friday, excluding American holidays. Your order will usually ship out the day after it was placed, unless it contains a pre-order item. If your order contains a pre-order item, it will not ship until the pre-ordered item is released.
How much does shipping cost?
Shipping is based on weight, so unfortunately our system won't know how much your shipping will be until items are added to your cart. To calculate shipping, just add the items to your cart and our system will do the rest!
Do you ship partial orders?
We are unable to ship partial orders at this time. Any orders containing a pre-ordered item will not ship until the pre-ordered item is released.
Are tracking numbers available/why doesn't my tracking number work?
Upon shipment of your order, you should receive an email notifying you. These get snagged by spam folders sometimes, so be sure to take a peek in there if you believe your order should have already shipped. Tracking numbers are only available for domestic customers, which can be used at http://www.ups-mi.net/packageID/. International customers: the number in your shipment email is only a customs ID number. You will not be able to track your package using this number.
Is expedited shipping available?
We offer 2-Day shipping for domestic orders! Simply select the correct shipping method during checkout. DFTBA also now offers expedited shipping worldwide! Simply select the appropriate option during checkout.
I don't think you ship to my country/school/small town...
If you have an address, we ship to it!
I need to change my shipping address!
To change a shipping address, email email@example.com as soon as you realize the error. Be sure to include the new address in your initial email to expedite the process. We are unable to request reroutes of packages once it has been shipped.
Can you ship to my address if it is written in a language other than English?
Unfortunately, no. Our system cannot process non-English characters, so we aren't able to print the labels in any other language. Our recommendation is that you enter your shipping address pre-translated, or email us the translation so we can make sure it is as accurate as possible.