How long will I be subscribed?

Your subscription will continue until you cancel it. You can cancel your subscription at any time by logging in to your customer portal account or contact us and let us know you’d like to cancel. Please note that canceling your subscription will not cancel any recent orders that have been processed. 

When will I be charged? 

When you sign up, you’ll be charged for your first pin when you place your first order. After that, you’ll be charged on the 24th of each month for the next month’s pin. 

• Example: If you sign up on March 15th, you’ll be charged right away for the March pin. This first order will ship in 5-7 business days. Your next order will be processed on March 24th and will contain the April pin, which will ship in the first week of April. 
• Example: If you sign up on March 28th, you’ll be charged right away for the April pin, and this pin will ship in the first week of April. Your next order will be processed on April 24th and contain the May pin, which will ship in the first week of May.

All current subscribers will continue to be charged on the 24th of each month for the following month’s pin.

When will my pins ship each month? 

For new subscribers, the timing of your order fulfillment will depend on when your first order was placed. 

If you sign up between the 1st and the 20th of the month, then your order containing the current month’s pin will ship within 3-5 business days.

• Example: Sign up on March 15th, and your March pin will ship within 3-5 business days. 

If you sign up after the 20th, then your order will contain the next month’s pin and ship in the first week of that month. 

• Example: Sign up on March 28th, and your order will contain the April pin and ship in the first week of April. 

For all current subscribers, your order will ship in the first week of the month following your order processing on the 24th. 

• Example: Your order was processed on March 24th, and your order will contain the April pin and ship in the first week of April. 

Can I request a specific color or design variant? 

We are unable to specify which color variation your pin will be when your order is placed or fulfilled. 

Can I purchase a past pin? 

We’re not able to sell the pins individually. Signing up for the subscription is the only way to guarantee that you’ll receive each month’s pin. If you missed a subscription order due to a billing error, we may be able to process a new order for your subscription if we still have any pins for that month left in our inventory. 

How do I cancel my subscription?

You can cancel your subscription at any time directly from your customer portal or by writing to our support team and requesting your subscription be canceled. 

Please note that canceling your subscription will not automatically cancel any recent orders that have been processed. To cancel a recent order, please write to our support team. We’re only able to cancel orders that have not yet shipped.

Can I skip a month?

You can skip an upcoming order by logging into your account and selecting “Manage Subscriptions”, then clicking “Delivery Schedule”. You’ll see the option to skip (or unskip) your next order there. You’re also welcome to reach out to us if you need additional assistance. 

How do I update my shipping address?

If you have not yet been charged for your next order, you can log into your account to make the necessary changes. Please be sure to click “Manage Subscriptions” and select the subscription for which you need to update your address.

Please note that updating your subscription shipping address will not change the shipping address for any orders that have already been processed. If your order has already been processed but not yet shipped, contact us and we can update the shipping address for your order. 

We’re unable to change payment or billing information for an order that has already been processed. We are unable to change shipping addresses for orders that have already shipped. 

How do I update my billing information?

To update your payment information, log into your account and click “Manage Subscriptions” then “Payment Methods”. You can edit the existing billing address or add a new payment method. 

I haven’t received any pins - what can I do? 

It’s possible your shipping address is incorrect, and the packages are undeliverable. Or there may have been a payment error, and your orders haven’t been processed correctly. We recommend logging in to your account to ensure that your past orders have been processed correctly and the shipping address is correct.
If any past pin orders were not processed, contact our team, and we can help. As long as we still have those pins available, we can process a new order so you won’t miss out. 

For any orders that were misdelivered or lost in transit, reach out to our team and we can help with setting up replacement orders. 

I can’t log into my subscription account - what can I do? 

If you have previously set up a password for your customer portal account, you’ll be able to request a password reset from the login page. 

If that doesn’t work or you don’t recall creating a password,  it’s possible your account setup was never completed after you purchased your first pin. In this case, you can create a new account from the log-in page using the same email address you used to purchase your pin. As long as the email address for your new account matches the email address on the subscription orders, your subscription will be automatically linked to your customer account. 

I have a subscription, but the website says I don’t have an account. What should I do? 

In this case, it’s very likely that your account setup was not completed after your subscription was first purchased. You can create an account using the same email address you used at checkout. As long as the email address you use to create the account matches the email address associated with your subscription, you’ll see your subscription information once you log in and click “Manage Subscriptions."
If you’re still having trouble logging in or creating an account, contact our team and we can help!